When can I expect to see results?

Most people will see results in 6-8 weeks when applying the serum twice daily.

What happens if I stop using the serum?

If you stop using the serum, your lashes will return to their natural state in about a month. Your lashes will not be shorter than before, and your will not “lose” any lashes as a result. Because lashes grow in cycles, you do have to continue maintenance applications to keep your results – once you’re satisfied with your results, you can switch to applying the serum once per day.

How long will a tube last?

A tube of our DUPONLASH serum will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy.

How do I apply the serum?

Apply the serum along the lash line (not the lashes themselves) as if you were applying liquid liner. Repeat along the lower lash line if you’d like.

For best results, apply morning and evening. Always apply to clean skin; apply makeup normally after the serum has absorbed.

Is the serum safe for use with extensions or false lashes?

Yes! Our serum is oil-free, so it’s safe to use with extensions and won’t harm the adhesive. It’s also fine to use the serum with falsies – just be sure to allow the serum to absorb before trying to apply them.

Why haven’t I seen results yet?

There are a number of reasons that you might not have seen results. Most people will see results start to appear within 6-8 weeks when applying the serum twice daily. Things that may delay or prevent results include:

  • Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. If, for example, you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum.
  • Using our serum immediately after or along with a hormone-based serum. If you’ve used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once will decrease or delay results.
  • Using an old tube. If you were happy with your results, but are now seeing them fade away, you may need to swap out your tube. Like mascara, or any other eye-product, you’ll want to swap out your tube every 2 months for maximum cleanliness and efficacy.

How long will a tube last?

A tube of our vegaBROW serum will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy.

How do I apply the serum?

Apply the serum along the natural brow. Be sure to apply the serum directly to the skin.

For best results, apply morning and evening. Always apply to clean skin; apply makeup normally after the serum has absorbed.

When can I expect to start seeing results?

Most people will see results after applying the serum daily for 3-4 months. Any hair product will take at least that long to show visible results for a few reasons:

  • There’s a lot of hair on your head, so results have to be more dramatic before they’re visible.
  • The hair growth cycle is much longer than the growth cycle for lashes & brows, which means results don’t appear as quickly.

Will the hair serum work if I have dandruff?

Yes! The most important thing is to get the serum to your scalp, and to apply regularly. Applying on the cleanest scalp possible will get the best results, but here are some things that you can do to improve your results.

  • Apply the serum to a clean scalp, preferably after washing and towel (or blow!) drying.
  • Apply the serum at night so that the serum can work during your body’s natural restorative process.
  • After applying the serum, massage it into your scalp with fingertips (not nails!) to increase circulation and improve penetration.

Will the serum make my hair oily?

No. The serum doesn’t contain any oil, so it will not make your hair feel greasy .

Which is better for me – the Spray or Foam?

Whether you choose the foam or the serum really comes down to personal preference. Some people prefer the spray because they don’t have to get their hands covered in product, and others find it easier to apply the foam. Many customers have found that the spray is great as long as your hair is fairly thin – the spray can then get to the scalp without a problem. Once your hair is thicker, it can be easier to work the foam into the scalp.

What is Marula Oil?

Marula oil is a clean, luxurious oil that’s naturally packed with antioxidants and omega fatty acids. We recommend applying a few drops to a clean face in the morning and evening to moisturize and reduce the appearance of fine lines and wrinkles. It can also be used to tame flyaways, soothe razor burn, and so much more. Learn more about it in our blog.

How is Marula oil sourced and processed?

Unlike most brands, our marula oil is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals.

How do I cancel my subscription?

Subscription customers can change the items in their subscriptions, postpone a delivery, and update billing and shipping information directly from the customer portal. To cancel a subscription, please chat with us: Facebook Chat (click here)

How can I change my subscription?

So easily! From the customer portal, you can change the items that you receive in your subscription, reschedule a shipment, and update your billing and shipping information.